Privacy Statement
This Privacy Policy explains how Spin Pug collects, uses, stores and protects your personal information when you use our online casino and sportsbook services. We respect your privacy and aim to be clear about what data we handle, why we need it and how you can manage your information. This page covers the types of data we collect, how we use it, and the choices available to you.
Types of data we collect
We collect several categories of information to provide and operate our services efficiently and securely. The data we collect depends on how you use Spin Pug and may include personal, technical and transactional information.
Personal data
Personal data includes information you provide when registering or verifying your account, such as your name, date of birth, address, email, phone number and identity documents if verification is required. We also collect account credentials like username and password.
Technical data
Technical data covers device and connection information, such as IP address, browser type, operating system, device identifiers, and log data about your activity on the site. We use this to keep the service working, improve performance and detect suspicious activity.
Transactional data
Transactional data relates to your deposits, withdrawals, bets, game history and payment method details. We record transaction amounts, timestamps and the status of payments to process your requests and for fraud prevention and compliance purposes.
How we use your information
We use your data to create and maintain your account, process payments, respond to support requests, investigate potential fraud, and comply with legal obligations. We also use aggregated or anonymized data for analytics and to improve our services. We do not sell your personal information to third parties for marketing purposes.
Data protection practices
We store your information on secure systems and use industry-standard technical and organisational measures to protect it. This includes encryption in transit, access controls and routine security reviews. While we strive to protect data, no transmission over the internet is completely secure and we cannot guarantee absolute protection.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences, measure performance and show relevant content. Some cookies are essential for account access and transactions, while others are for analytics or marketing. You can manage cookie settings through your browser or the cookie banner on the site, but blocking certain cookies may affect functionality.
Information sharing and third parties
We may share your information with service providers that help operate the service, such as payment processors, fraud prevention partners, technical hosting providers and analytics services. We may also disclose data where required by law or to protect our rights. We require third parties to protect your data and limit their use to the services they provide.
User rights
You have choices about your personal information. Depending on your account and local laws, you can access, correct or request deletion of certain data, restrict processing, or withdraw consent where processing is based on consent. You can exercise these rights via your account settings or by contacting our support team through the site.
Access, correction and deletion
To access or update your information, sign in to your account and use the profile or verification sections. If you need assistance or wish to request deletion, contact support through the site. We will respond and take appropriate action, while noting that some data may be retained for legal or compliance reasons.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make material changes, we will notify you through the site or by other reasonable means. Please check this page periodically for the latest information.