Contact our team
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out via live chat, email, or phone for practical, timely assistance with deposits, withdrawals, verification and bonus queries. Please include your registered username and a brief description of the issue so we can help faster. Expect a timely, practical reply with clear next steps. Contact us today.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat on site and email support |
| General enquiries | [email protected], email response within 24 hours |
| Affiliate enquiries | [email protected], dedicated partner team, reply within 48 hours |
| Phone | +1 647 293 5812 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 EST/EDT |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when documents are required. Please include a clear subject line, your account username, and up-to-date contact details to avoid delays. Send correspondence to [email protected] and allow 24 to 48 hours for a full reply; we may request additional ID or paperwork to resolve account or payment questions.
Submit your enquiry
Response Time
Our support team aims to reply to most inquiries within one business day. Simple questions are often resolved quickly via live chat or email, while more complex cases, such as payment checks or document reviews, may require additional time and could take several days depending on their nature. We appreciate your patience and will keep you updated.
Feedback
We value your feedback. If you have suggestions, ideas, or issues with the site, please share them. We read every message and use your input to improve features, promos, and the overall experience. Your comments help shape updates and fix problems quickly. Send feedback any time; we review submissions carefully and aim to make the site clearer and more enjoyable for Canadian players.