User Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Spin Pug. They explain the relationship between you and us, how accounts work, what we expect from users, and how we handle deposits, withdrawals and promotions. By creating an account or using the site you accept these terms and any additional rules that apply to specific products or promotions.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your password secure and notify support immediately if you suspect unauthorised access. We permit one account per person, household and payment method unless we agree otherwise in writing. We may suspend, restrict or close accounts that we reasonably suspect of fraud, abuse, bonus manipulation or breach of these terms.
Eligibility requirements
To open and use an account you must meet the legal gambling age in your province or territory and be legally permitted to place bets in your jurisdiction. You must provide accurate personal information during registration and keep it up to date. We may refuse service, restrict access or close accounts where residency or age cannot be verified.
Acceptable platform use
Use our services for lawful, personal play only. You must not use automated tools, scripts, bots or VPNs to bypass geographic restrictions or rules. Harassment, abusive language, attempting to manipulate games or colluding with other players are prohibited. We reserve the right to remove content, block access and retain funds where we believe the platform has been misused.
General bonus and promotion rules
Promotions, welcome bonuses and free spins are subject to specific terms and wagering conditions displayed with each offer. Wagering requirements, game contribution rates, maximum bet limits during bonus play and expiry times will vary by promotion. Withdrawals of bonus-related funds may be limited or conditional until wagering and verification requirements are met. We may cancel or reclaim bonuses in cases of abuse, multiple accounts or breach of promotion rules.
Deposits and withdrawals
Payment options, minimum and maximum amounts are listed in the cashier and may vary by method, currency and promotion. We process deposits promptly; withdrawals are subject to account verification and our security checks. We may apply limits to daily, weekly or monthly withdrawals. Where applicable, fees charged by third-party payment providers are out of our control.
Verification and KYC
Before processing withdrawals or large transactions we may request documents to verify identity, address and payment methods. Until verification is complete, withdrawals may be delayed or suspended. Failure to provide requested documents may result in account restrictions or closure.
Dispute resolution
If you have a complaint please contact our support team so we can attempt to resolve it. We will investigate disputes in line with these terms and our internal procedures. Where an issue cannot be resolved directly we may refer the matter to an independent body where applicable, or follow any dispute process described in local law or regulation.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified to registered users via the site or email. Continued use of the service after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.